Verizon provides online and customer-service options for disconnecting individual mobile lines or closing an account.
How to Cancel VZW Service
To disconnect a Verizon mobile line, sign in to My Verizon and use the chat option.
According to Verizon's current instructions:
- Sign in to My Verizon.
- Select Chat with us.
- Enter Cancel in the question field.
- Follow the prompts.
- Confirm the line or account you want to disconnect.
You can also contact Verizon Customer Service.
Can You Cancel One Verizon Line?
Yes. You can disconnect one or more mobile lines while keeping other lines active on the account. Verizon also provides options for transferring a line to another carrier while keeping the remaining account open.
What Happens to Your VZW Bill After Cancellation?
Canceling your service does not necessarily mean your service charges stop on the exact day you request cancellation.
Verizon states that mobile service cancellation generally takes effect at the end of the applicable billing period. You can therefore receive a final bill containing charges through the end of that billing cycle.
What Happens to Device Payments?
If you financed a device through Verizon, the remaining device balance can become due on your final bill. Promotional device credits can also stop when service is canceled, potentially leaving a remaining device balance.
What Is Included in a Final VZW Bill?
Your final bill may include:
- Service charges through the applicable billing period
- Remaining device payments
- Final usage charges
- Applicable taxes and fees
- Credits owed to you
- Other outstanding account charges
Verizon notes that additional usage charges can sometimes appear after cancellation because usage is not always processed immediately.
Can You Access Your Bill After Cancellation?
Yes. Verizon provides ways for customers with disconnected mobile accounts to access and pay remaining bills. The disconnected-account process can generally be used for a period after cancellation, according to Verizon's current support information.
Can You Cancel a Pending Disconnection?
If you've changed your mind, Verizon says a pending disconnection request may be canceled up to the day before the scheduled disconnection date through My Verizon or Customer Service.
Before You Cancel VZW
Before submitting a cancellation request, check:
- Your billing-cycle end date
- Remaining device balance
- Promotional credits
- Any outstanding balance
- Number transfer requirements
- Final bill expectations
If you're moving your phone number to another carrier, make sure you understand the transfer process before disconnecting the line.
Final Thoughts
Canceling Verizon service is more than simply turning off a line. Review your device financing, promotional credits, billing cycle, and outstanding balance first so you know what to expect on the final bill.