VZW Service refers to Verizon Wireless services available to customers, including mobile connectivity, plans, devices, and related account services.
Customers can manage many aspects of their Verizon service through My Verizon.
What Can You Manage With VZW Service?
Depending on your account, Verizon allows customers to manage:
- Wireless plans
- Mobile lines
- Connected devices
- Device payments
- Billing
- Payment methods
- Auto Pay
- Account settings
- Eligible add-ons and services
Managing Your VZW Service Online
My Verizon is the primary online account-management platform for Verizon customers.
After signing in, you can review your account, check your bill, make payments, and manage available services. Verizon's support resources provide account-management and billing tools through My Verizon.
Adding or Changing Verizon Services
If you want to change your Verizon service, review your account first to understand:
- Your current plan
- Number of lines
- Device payment obligations
- Promotional credits
- Add-ons
- Current monthly cost
Changing a plan or service can affect your monthly bill and promotional benefits.
VZW Service and Device Payments
If a device was purchased through a Verizon device payment agreement, its remaining balance can affect your account when you change or cancel service.
Before disconnecting a line, review the remaining device balance and any promotional credits associated with the device.
Troubleshooting VZW Service
If your Verizon service isn't working correctly, first check:
- Whether your account is current
- Whether your device has network connectivity
- Whether Airplane Mode is enabled
- Whether restarting the device resolves the problem
- Whether other devices on the same account are affected
- Verizon's current service-status information
For account-specific problems, use Verizon's official support channels.
When Should You Contact Verizon?
Contact Verizon if you need help with:
- Billing errors
- Account access
- Service changes
- Device payments
- Payment arrangements
- Service disconnection
- Account cancellation